aztucsonpcc@gmail.com | (520) 237-3075 | Tucson, AZ | haunguyen.duckdns.org| linkedin.com/in/hautnguyen
SKILL SUMMARY
- Experience: 15+ years in troubleshooting, C-level technical support, and systems administration
- Administration: SAML SSO, Active Directory, Group Policy Management, DFS, KMS, Failover Clustering
- Network: DNS, DHCP, switches, routers, firewalls, load balancing
- OS: Windows 7–10; Server 2008–2025; Server Core 2012–2022
- Diagnostic: Hardware, Software, OSI model, PuTTY, Wireshark, Fiddler
- Ticketing: KACE Help Desk, Freshservice, Cherwell Service Management
- Virtualization: vSphere, Citrix XenApp, Citrix XenDesktop, VMware Workstation Pro, Hyper-V
- Concepts: HIPAA, CPNI, PCI, MTTR, ITSM Framework
- Collaboration: Jira, Microsoft Teams, Jabber, Skype for Business, Exchange
- Scripting: PowerShell, Batch, PowerCLI
- Monitoring: PRTG, SolarWinds, Datadog, LEM, Netwrix Auditor
- Security: Rapid7, Symantec, Quest KACE patching, DDP Encryption, McAfee Encryption, CrowdStrike, Cisco Duo, Conditional Access, Cisco Umbrella, PasswordState
- Cloud: Entra ID, Azure SSO, Intune Management, SharePoint, Teams, Office 365 Tenant Admin, Druva, Exchange Online
WORK EXPERIENCE
CyraCom International (Oct 2016 - Present)
Systems Administrator II - Remote
- Deploy new VM servers using scripts, vSphere, and Citrix
- Create, maintain, patch, and improve server and workstation images
- Script deployment processes in vSphere
- Migrate clients from KACE Systems Management to Microsoft Intune
- Manage all aspects of Group Policy
- Provision and manage DFS replications, DFS namespaces, and NTFS file shares
- Migrate 4,200+ nodes from Windows 7 to Windows 10, including subsequent feature upgrades
- Maintain, patch, upgrade, and migrate servers, VMs, and services
- Architect, manage, and deploy Citrix VDI environments (Production, QA, Dev, and Staging)
- Evaluate new hardware, software, and services prior to purchase commitments
- Reduce system imaging time from 210+ minutes to under 42 minutes
- Design new encryption and software deployment processes
- Deploy software using Dell/Quest KACE 1000 (SMA) and other CLI tools
- Complete Office 2016 and Office 2019 upgrade projects with zero user downtime
Afni Inc. (May 2011 – Oct 2016)
Information Technology Team Lead/Supervisor - Tucson, AZ
- Oversee a team of IT technicians and perform daily managerial tasks
- Serve as the escalation point for hardware and software troubleshooting
- Perform routine hardware and software maintenance
- Establish encryption procedures and document the process
- Coordinate with customers, programmers, network engineers, help desk, voice engineers, and project managers to ensure successful project deployments
- Build and maintain production OS images for multiple geographic locations
- Collaborate with engineering teams, Microsoft, Cisco, Adtran, EMC, Dell, HP, and other external vendors to troubleshoot, update, and upgrade server and networking equipment
- Implement security measures to protect infrastructure from digital attacks
- Provide third-tier support for C-level users
- Review project scope, priorities, and system requirements to ensure successful launches
- Manage 900+ clients using AD, Symantec, and McAfee ePolicy Orchestrator (ePO)
- Collaborate with operations managers to determine hardware purchases based on business needs
- Manage all data warehouse equipment across the Tucson area
- Conduct monthly IT resource allocation for budgeting purposes
- Ensure equipment disposal processes exceed industry standards
- Manage hardware replacement inventory to update and upgrade non-conforming equipment
EDUCATION
The University of Arizona – Eller College of Management (August 2005 – May 2009)
- Bachelor of Science in Business Administration - Tucson, AZ
Major: Business Management with concentration in Management Information Systems
CERTIFICATIONS, OTHER SKILLS, INTERESTS
- Certifications: A+, Net+, MS Office Specialist, ITIL Foundation
- Other Skills: Process Documentation, Leadership, Customer Service, Analytical, Communication.
- Interests: Travel, Photography, Personal Finance, Gardening, Hiking
